❓ Frequently Asked Questions
Answers to all your questions about fm77
Find detailed information in one place on bonuses, withdrawals, KYC verification, VIP benefits, and responsible gaming.
Whether you are new to fm77 or a returning player, questions can come up at any time. On this page we have brought together the questions most frequently asked by players in Bangladesh. From claiming bonuses to withdrawal rules, identity verification, the VIP club, and responsible gaming — each section provides clear and straightforward answers. If your question is not here, reach out via our 24/7 live chat or email.
FAQ Categories
Responsible Gaming
Watch for warning signs — such as chasing losses by playing repeatedly, being unable to control how much you play, losing focus on family or work, and feeling uncomfortable when you stop playing. If you notice these signs, take a break and seek professional help.
If you feel your playing habits are getting out of control, talk to a trusted family member or mental health professional. International organizations like Gamblers Anonymous also provide support online. fm77's support team is ready to help you set up self-exclusion on your account.
fm77 is only for those aged 21 and above. Age is verified at registration and at the time of any deposit. Minors are not permitted to open accounts, and any such account identified will be closed immediately.
Cooling-off is a time-limited break during which you cannot log in to your account or place bets. Self-exclusion is a longer-term decision — in this case, the account remains fully suspended. To activate either option, contact our 24/7 live chat or email [email protected]; we will process your request promptly.
Welcome Bonus
The welcome bonus is added automatically when you make your first deposit. For example, if you deposit ৳1,000 you will receive an additional ৳1,000 bonus — making your total balance ৳2,000. The maximum bonus is up to ৳10,000, and no separate coupon code is required.
Wagering is calculated only on the bonus amount, not on the deposited amount. Example: if you receive a ৳1,000 bonus, you need to place ৳20,000 in bets at 20x. After that, bonus winnings can be withdrawn. If the requirement is not met, the deposit portion of the balance can still be withdrawn separately.
No. The welcome bonus is given only once per player. If someone attempts to claim bonuses by opening multiple accounts under the same identity, all accounts will be closed and deposited funds may be withheld.
Yes, if you want to cancel before completing the wagering requirement, contact support. However, cancelling will remove the bonus balance and there will be no opportunity to reclaim it. It is recommended to read the terms and conditions carefully before making a decision.
The welcome bonus must be used within a specified time period. If the wagering requirement is not met before it expires, the bonus balance will be cancelled automatically. For exact validity details, refer to the terms shown when claiming the bonus or ask support.
Withdrawals
Withdrawal requests at fm77 are generally processed within 1 hour. The same speed applies to all methods — bKash, Nagad, Rocket, and Upay. However, occasional delays may occur due to network or verification processes.
The minimum withdrawal amount at fm77 is ৳500. Withdrawal requests below this amount are not possible. Likewise, the minimum deposit amount is also ৳500, which applies to all payment methods — bKash, Nagad, Rocket, and Upay.
If more than 1 hour has passed and the funds have not arrived, first check your mobile wallet's transaction history. If the issue persists, contact live chat and provide your withdrawal reference number — our team will resolve it quickly.
No. Per fm77 policy, withdrawals will only be made to the wallet that is registered with the account and whose name matches the account holder's name. Sending to a third-party wallet is not permitted for security reasons and such requests will be declined.
To withdraw bonus winnings, the wagering requirement must first be met. Example: for a ৳1,000 bonus at 20x, you need to place ৳20,000 in bets. Once this is fulfilled, the bonus winnings will move to your main balance and can be withdrawn under normal rules.
Identity Verification (KYC)
KYC verification is typically requested before your first large withdrawal or if unusual activity is detected on your account. This is a standard security process that keeps your account protected. Once verification is complete, there are no further restrictions on transactions.
National ID card (NID), passport, or driving licence are accepted. The document image must be clear, complete, and within its valid period. If the image is cropped or blurry, it will need to be re-uploaded. In some cases, a screenshot of your payment wallet may also be requested.
The name registered on the account, the name on the identity document, and the name on the payment wallet must all match exactly. Any mismatch will cause verification to fail and may delay the withdrawal process. If a name change or correction is needed, contact support first.
If verification is rejected, the support team will let you know the reason. Common causes are blurry images, expired documents, or name mismatches. Resubmit the correct documents. If the problem persists, contact live chat with full details and the team will guide you directly.
Yes. fm77 uses SSL encryption technology to keep all data secure. Your personal information is used only for the verification process and is not shared with third parties. For more details, read our privacy policy.
VIP Benefits
fm77 has five VIP tiers — Bronze, Silver, Gold, Platinum, and Diamond. Weekly cashback increases progressively at each tier: up to 0.2% at Bronze, 0.3% at Silver, 0.5% at Gold, 0.6% at Platinum, and 0.8% at Diamond.
Playing regularly and staying active will automatically raise your VIP tier. The more consistently you place bets over time, the faster you will reach a higher tier. Consistent participation is the main criterion rather than a specific turnover threshold.
Higher VIP tiers offer weekly cashback along with personalised support, priority withdrawal processing, and access to special promotional offers. Diamond tier members enjoy the most benefits. Contact support for full details on available benefits.
At the end of each week, cashback is automatically credited to your account based on your VIP tier. For example, Gold tier members receive cashback at a rate of up to 0.5%. It is added directly to your balance and can be used just like regular funds.
If you remain inactive for a long period, your VIP tier may be reassessed. However, staying regularly active on your account and continuing to play makes it possible to retain your achieved tier. Contact the support team for specific details.
Have more questions? We are always ready
If you cannot find the answer on this FAQ page, fm77's support team is available 24 hours a day, 7 days a week in both Bengali and English.
Log in to fm77Live Chat Direct Support | [email protected]