fm77's Privacy Policy

fm77 ("we", "our") is an online betting and casino platform that provides services to users in Bangladesh. This privacy policy ("Policy") explains how fm77 collects, uses, discloses, stores, and protects your personal information.

By using our website fm77.bar, creating an account, or using any of our services, you will be considered to have read, understood, and agreed to the terms of this Policy. If you do not agree with any term of this Policy, please refrain from using our platform.

This Policy applies to all fm77 services, applications, promotional activities, and customer service communications. We reserve the right to update this Policy from time to time and will endeavour to notify you of any significant changes.

For account registration, transaction management, and service improvement at fm77, we may collect the following types of information:

2.1 Personal Identity Information

• Full name and date of birth (for age verification)
• National ID or passport number
• Permanent and current address
• Email address and mobile number
• Profile photo (optional)

2.2 Financial & Transaction Information

• bKash, Nagad, Rocket, and Upay account numbers
• Deposit and withdrawal history
• Bonus and promotion usage records
• Transaction amounts and timestamps

2.3 Technical & Usage Information

• IP address and device identifiers
• Browser type and operating system
• Logs of browsing and gaming activity on the website
• Information obtained from cookies and similar tracking technologies
• Login times and session information

2.4 Communication-Related Information

• Messages sent to customer support and live chat logs
• Details of complaints or questions sent by email
• Information provided in surveys or feedback forms

fm77 collects your information in several ways. Each method is transparent and conducted on the basis of your consent:

3.1 Direct Collection

You provide information directly when you register on our platform, verify your account, make a deposit or withdrawal, or contact our support team.

3.2 Automated Collection

When you browse our website or play games, server logs, cookies, and similar technologies automatically collect certain technical information. This information is used to ensure the platform functions properly and to prevent fraud.

3.3 Collection from Third Parties

We may receive certain information from payment service providers (bKash, Nagad, Rocket, Upay) and identity verification services. In such cases, the relevant third party's privacy policy also applies.

fm77 uses your information only for specific, legitimate purposes. The table below clearly sets out each purpose:

fm77 never sells, rents, or transfers your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

5.1 With Service Providers

Limited information may be shared with trusted third-party service providers to carry out core operations such as payment processing (bKash, Nagad, Rocket, Upay), identity verification, technology infrastructure, and customer service. All such parties are bound by strict confidentiality agreements with us.

5.2 For Legal Obligations

Information may be disclosed as necessary to comply with a valid order from a competent court or authority, legal process, or regulatory directive.

5.3 For Security Emergencies

Information may be shared with relevant authorities for the purpose of preventing fraud, deception, or other illegal activity.

5.4 Business Transfers

User information may be transferred in the event of a business merger, acquisition, or asset transfer. fm77 will notify you in advance in such circumstances.

fm77 uses cookies to improve user experience and ensure the platform functions correctly.

6.1 Essential Cookies

These cookies are essential for the basic functioning of the website. They maintain login sessions, store security tokens, and help detect fraud. These cookies cannot be disabled.

6.2 Functional Cookies

These cookies are used to remember your language preferences, gaming settings, and personalised platform experience.

6.3 Analytics Cookies

These cookies are used to understand which pages are visited most, which games are most popular, and where service improvements are needed. The data collected is held in aggregate and anonymous form.

You can manage cookies through your browser settings. Please note that disabling cookies may limit some platform functionality.

fm77 gives the highest priority to the security of your personal information. We follow industry-standard security technologies and processes.

7.1 Technical Protection

• SSL/TLS encryption is used for all data transfers
• Stored data is protected with strong encryption methods
• Regular security audits and vulnerability assessments are conducted
• Firewalls and intrusion detection systems are kept active
• Two-Factor Authentication is available

7.2 Organisational Protection

• Only authorised staff can access your information
• Staff are bound by strict confidentiality agreements and training
• All data access events are logged and monitored
• A rapid response plan is in place for data breach incidents

fm77 does not retain your information for longer than necessary. Retention periods for different types of information are set out below:

• Account Information: For as long as the account is active, and after closure for the period required by legal obligations
• Transaction Records: For as long as necessary to meet financial regulatory requirements
• Customer Service Communications: For a reasonable period after confirming resolution of the issue
• Technical Logs: Generally retained for a limited period
• Marketing Consent Records: For a defined period after withdrawal of consent, to serve as evidence

After the specified period, your information will be securely deleted or anonymised.

As a user of fm77, you have the following rights over your personal information:

9.1 Right to Access

You have the right to know what information we hold about you. Upon request, we will provide you with a copy of your stored information.

9.2 Right to Rectification

If there are any errors or inaccuracies in your information, you have the right to have them corrected. You can update much of your information directly from your profile.

9.3 Right to Erasure

In certain circumstances, you have the right to request that your personal information be deleted. However, it may not be possible to delete information retained for legal obligations or legitimate business purposes.

9.4 Right to Restrict Processing

In certain circumstances, you may request that the processing of your information be restricted, such as while a dispute about the accuracy of the information is ongoing.

9.5 Right to Withdraw from Marketing

You have the right to unsubscribe from marketing communications at any time. Each marketing email will contain an unsubscribe link, or you can contact us directly.

To exercise these rights, email [email protected]. We will endeavour to respond to your request as quickly as possible.

fm77 provides services only to those aged 21 or above. We do not knowingly collect personal information from minors.

An age verification process is followed at the time of account registration. If we become aware that we hold information belonging to a minor, we will immediately delete that information and close the account.

If you believe a minor has registered on fm77, please notify our customer service.

Our platform may sometimes contain references to third-party websites. This policy applies only to fm77's own platform. fm77 is not responsible for the privacy practices of third-party websites.

When using payment gateway services (bKash, Nagad, Rocket, Upay), the privacy policy of that respective service will also apply.

fm77 may change or update this privacy policy from time to time. For important changes, we will notify you in the following ways:

• Displaying a notice on the website's main page
• Sending a message to your registered email address
• Informing you about the updated policy at the time of login

If you continue to use fm77 after a revised policy has been published, it will be assumed that you have accepted the new policy. Therefore, it is recommended that you visit this page regularly.

If you have any questions, concerns, or complaints about this privacy policy, please contact us. fm77's customer service team is available 7 days a week, 24 hours a day to assist you.